This Delivery Policy outlines the procedures and terms for the delivery of products purchased from Clinic Platina ("we," "us," or "our") through our website www.clinicplatina.com (the "Site"). By placing an order with us, you ("you" or "your") agree to the terms set forth in this Delivery Policy.

Order Processing:

• Orders are typically processed within 3 business days from the date of purchase.

• You will receive an email confirmation once your order has been processed and dispatched.

Delivery Methods:

• We offer standard shipping and express shipping options for the delivery of your order.

• Standard shipping typically takes 5 business days for delivery, while express shipping usually takes 2 business days.

• Delivery times may vary depending on your location and any unforeseen circumstances.

Shipping Charges:

• Shipping charges will be calculated based on the shipping method selected and the destination of your order.

• Shipping charges will be displayed during the checkout process before you confirm your order.

Delivery Address:

• Please ensure that you provide us with the correct delivery address when placing your order. We will not be responsible for any delays or non-delivery due to incorrect address information provided by you.

Delivery Tracking:

• Once your order has been dispatched, you will receive a tracking number via email, allowing you to track the status of your delivery.

Delivery Acceptance:

• It is your responsibility to ensure that someone is available to accept delivery of your order at the specified delivery address.

• If no one is available to accept delivery, a delivery attempt will be made, and you may be required to arrange for re-delivery or pick up your order from a designated location.

Damaged or Lost Shipments:

• In the event that your order is damaged during transit or lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund, as applicable.

International Shipping:

• We currently only offer shipping within England. For international orders, please contact us directly to inquire about shipping options and charges.

Contacting Us:

If you have any questions about our Delivery Policy, please contact us at hello@clinicplatina.com

 

This Delivery Policy was last updated on 08/02/2024.