These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Client" or "Patient") and Clinic Platina Ltd ("Clinic," "we," "us," or "our"). By accessing or using any of the services or products provided by Clinic Platina, you agree to abide by and comply with these Terms and Conditions. Please read this Agreement carefully before using our services or products. If you have any objection to these Terms & Conditions, please refrain from using this Website.

 

1. SERVICES OFFERED

1.1. Clinic Platina offers a range of aesthetic and cosmetic services, including but not limited to:

• Skin treatments

• Injectable procedures

• Body contouring

• Hair restoration

• Other cosmetic procedures

 

1.2. All services are subject to availability, and the Clinic reserves the right to refuse service at its discretion.

 

2. CONSULTATION AND CONSENT

2.1. Prior to receiving any treatment, clients are required to undergo a consultation with a qualified healthcare provider or licensed practitioner to discuss treatment options, potential risks, and expected outcomes.

 

2.2. Clients must provide informed consent for any procedure, acknowledging their understanding of the risks, benefits, and potential complications.

 

3. PAYMENT AND FEES

3.1. Payment for services must be made in full at the time of treatment or as otherwise specified by the Clinic.

3.2. The Clinic reserves the right to modify prices and fees without prior notice. Any ongoing treatments may be subject to price adjustments.

3.3. A deposit fee may be required to secure an appointment booking. This fee is non-refundable and may contribute towards the consultation and/or treatment fee.

 

4. CANCELLATION AND RESCHEDULING

4.1. Clients are required to provide at least 48 hours notice for appointment cancellations or rescheduling. Failure to provide adequate notice may result in the forfeiture of any deposit paid.

 

5. CONFIDENTIALITY AND PRIVACY

5.1. The Clinic will maintain the confidentiality of all client records and information in accordance with applicable data protection laws. Refer to our Privacy & Cookies Policy for further information.

5.2. Clients are responsible for providing accurate personal and medical information to the Clinic. The clinic cannot be held accountable for false or misleading information provided by the client.

 

6. MEDICAL HISTORY AND ELIGIBILITY

6.1. Clients must disclose their complete medical history, including any allergies, medical conditions, medications, and previous treatments.

6.2. The Clinic reserves the right to refuse treatment to clients who are not suitable candidates for a particular procedure based on their medical history or other factors.

 

7. RESULTS AND EXPECTATIONS

7.1. Results of aesthetic procedures may vary among individuals, and specific outcomes cannot be guaranteed. Individual results may vary due to various factors, and no refunds will be offered if results fail to meet expectations.

 

8. AFTERCARE AND FOLLOW-UP

8.1. Clients are responsible for following post-treatment instructions provided by the Clinic for proper aftercare and to achieve the best results. Routine review appointments may be offered after treatment as a courtesy.

8.2 A single anti-wrinkle injection top up will be offered after 2-3 weeks from initial treatment at no cost. Failure to attend will result in forfeiture of this benefit and no further complimentary top up will be offered. 

 

9. RISKS AND COMPLICATIONS

9.1. Clients acknowledge that all medical procedures, including aesthetic treatments, carry inherent risks and potential complications.

 

10. TERMINATION OF SERVICES

10.1. The Clinic reserves the right to terminate services to any client at any time for any reason, including non-compliance with these Terms and Conditions.

 

11. GOVERNING LAW

11.1. This Agreement shall be governed by and construed in accordance with the laws of United Kingdom

 

12. AMENDMENTS

12.1. The Clinic reserves the right to modify these Terms and Conditions at any time, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing the use of this Website at any time.

 

13. INTELLECTUAL PROPERTY RIGHTS

13.1. Clinic Platina owns all rights to the intellectual property, content and material contained in this Website, and all such rights are reserved.

You are granted a limited licence only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.

 

14. RESTRICTIONS

14.1. You are strictly restricted from all of the following:

• Publishing or copying any Website material in any media.

• Selling, sublicensing and/or otherwise commercialising any Website material.

• Publicly performing and/or showing any Website material.

• Using this Website in any way that is, or may be, damaging to this Website.

• Using this Website in any way that impacts user access to this Website.

• Using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity.

• Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website.

• Using this Website to engage in any advertising or marketing.

 

15. NO WARRANTIES

15.1. This Website is provided “as is,” with all faults, and Clinic Platina makes no express or implied representations or warranties of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you, and all content displayed on this Website is for your information only.

 

16. LIMITATION OF LIABILITY

16.1. In no event shall Clinic Platina, nor any of its officers, directors, and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise.

 

17. INDEMNIFICATION

17.1 You hereby indemnify to the fullest extent Clinic Platina from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

 

18. SEVERABILITY

18.1 If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

 

19. CONTACT INFORMATION

19.1. For any questions or concerns related to these Terms and Conditions or our services, please contact us at:

 

Clinic Platina

hello@clinicplatina.com

 

By using the services of Clinic Platina, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Failure to comply with these terms may result in the termination of services or legal action.

 

Last updated: 16/01/2024

​
 

Complaints Policy: 

At Clinic Platina, we strive to provide exceptional service to all our clients. However, we understand that there may be instances where you may not be fully satisfied with our services. We take all complaints seriously and aim to resolve them promptly and fairly. Please follow our complaints procedure outlined below:

 

1. Raise Your Concerns:

If you have a complaint or concern about any aspect of our service, please raise it with us as soon as possible. You can do this by contacting us via email at hello@clinicplatina.com 

2. Provide Details:

When raising a complaint, please provide as much detail as possible, including:

• Your name and contact information

• The nature of the complaint

• Any relevant dates or times

• Any supporting documentation or evidence

3. Acknowledgement:

Once we receive your complaint, we will acknowledge it within 14 working days. We will provide you with details of who will be handling your complaint and how long it is likely to take to resolve.

4. Investigation:

We will thoroughly investigate your complaint, gathering all relevant information and speaking to any staff members involved.

5. Resolution:

We will aim to resolve your complaint as quickly as possible. Once the investigation is complete, we will provide you with a full response outlining our findings and any actions we will take to address the issue.

6. Escalation:

If you are not satisfied with our response, you have the right to escalate your complaint further. You can do this by contacting our senior management team or relevant regulatory bodies.

7. Review:

We will regularly review our complaints procedure to ensure that it remains effective and meets the needs of our clients.

Contact Information:

If you have a complaint or wish to raise a concern, please contact us at:

hello@clinicplatina.com

 

We appreciate your feedback and are committed to addressing any concerns you may have in a timely and professional manner.

Last updated: 12/02/2024